Front Office Agent
DoubleTree by Hilton Amsterdam Centraal Station Amsterdam
What is required?
- Mbo+ work and thinking level
- Preferably at least 1 year of relevant work experience
- Practical knowledge of Microsoft Office
- Good command of the English language, both verbally and in writing. Proficiency in other languages is a plus
- Strong communication skills and the ability to work under pressure
What will you get?
- A salary starting at €2.375 gross per month (depending on knowledge and experience)
- 38-hour working week
- 25 vacation days
- Training options varying from foreign languages to first aid courses
- Upsell bonuses and night allowances
- Travel allowance as from 0 km, up to a maximum of 8.39 euros per shift
- For yourself: 30 hotel nights per year in Hilton Hotels worldwide for €40.00 per night + great discounts for friends and family
- Up to 50% discount at our in-house Coffee Store and various restaurants in Amsterdam
- Discount on in-house Food & Beverage
- Free use of the in-house fitness area
- Option to lease an e-bike for a reduced rate
- Staff clothing and free in-house dry cleaning
What will you do?
- 40% Checking in and checking out guests
- 20% Processing requests and payments in the system
- 20% Doing administrative work
- 20% Informing guests and answering questions
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
I'm interested
Do you have a question or are you interested? Contact us.Dirk Peters
Director of Human Resources
Vacancy
As a Front Office Agent at DoubleTree by Hilton Amsterdam Centraal Station, you are the first point of contact at the front desk during a guests’ stay at the hotel. You will be responsible for the check-in and out of guests, and for a variety of supervisory and administrative duties. You also answer any possible questions a guest may have, and you inform them about the city and any activities in the hotel. Check-ins start at 3 PM, and the last check-out time is at noon. Around these times, you are essentially fully focused on doing the check-in and out. In addition, you process payments and any special requests in the system, and pick up any incoming phone calls. You also send out letters to the guests with an outstanding balance, and process reservations made by guests in the restaurant.
You work in a Front Office team that consists of about 20 other Front Office Agents, Duty Managers (they focus on VIP guests) and four Front Office Supervisors. You also work closely with the Guest Services team: they take care of baggage handling and activities that guests can undertake in Amsterdam. You will also work together with the Finance, Housekeeping and Events departments. It differs per shift how many colleagues you work with. There are three main shift options. You can work a day shift (7 AM to 3 PM), evening shift (3 PM to 11 PM) or night shift (11 PM to 7 AM). If you work full-time, you will work night shifts once every two months, after which you have four days off. There are also in-between shifts from 10 AM to 6 PM and from noon to 8 PM.
If you enjoy working with people a lot and making guests happy, and you get a buzz of quickly finding a solution to complaints, then this is the job for you.
Working week
During a nice working day I can immediately make guests happy with a room after a tiring flight. I also tell a large group of guests about Amsterdam and the activities that can be done here.
On a day when everything is not running all that smoothly, several guests have a problem with their hotel room. In addition, when a large group arrives, not all of their rooms are already clean, so unfortunately I have to let the guests wait a while.
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- Break
- Shift briefing
- Checkout guests
- Check out guests
- Handling guest complaints
- Checking rooms
- Processing special requests
- Informing guests about Amsterdam
- Handling phone calls
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- Break
- Shift briefing
- Checkout guests
- Checkout guests
- Checkout guests
- Checking rooms
- Answering questions of guests
- Processing payments
- Send letters to guests
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- Dinner
- Shift briefing
- Check-in guests
- Check-in guests
- Processing restaurant reservations
- Checking reservations
- Processing special requests
- Handling phone calls
- Processing payments
- Inform guests
-
- Dinner
- Shift briefing
- Check-in guests
- Check-in guests
- Handling guest complaint
- Processing special requests
- Handling phone calls
- Processing payments
- Send letters to guests
-
- Dinner
- Shift briefing
- Check-in guests
- Check-in guests
- Processing special requests
- Processing restaurant reservations
- Handling guest complaint
- Inform guests
- Checking reservations
Firsthand experience
Growth
Various training courses are offered by the hotel. This can vary from social hygiene and food safetytrainings, to a wine course or a first aid course. Whatever may pique your interest, may just very well be in the books for you.
Working at DoubleTree by Hilton Amsterdam Centraal Station
DoubleTree by Hilton Amsterdam Centraal Station has been one of the capital's most iconic hotels for over ten years. The hotel is centrally located and offers stunning views, extraordinary service and multiple food & beverage restaurants. The hotel is best known for its award-winning rooftop bar, but also features fifteen meeting rooms, an inhouse Coffee Store and one of the best grill restaurants in town. The team of DoubleTree is extremely diverse and full of energy and enthusiasm. This is very much needed, since during a busy weekend the hotel welcomes over 1.000 guests per day!
- More than 170.000 employees worldwide
- Active in over 120 countries
- 50% / 50%
- Average age 30
- Depends on function and department
- Remote work negotiable for office positions
Colleagues
