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Front Office Agent

Vacancy closed

Front Office Agent

DoubleTree by Hilton Amsterdam Centraal Station Amsterdam

What is required?

  • Mbo+ work and thinking level
  • Preferably at least 1 year of relevant work experience
  • Practical knowledge of Microsoft Office
  • Good command of the English language, both verbally and in writing. Proficiency in other languages ​​is a plus
  • Strong communication skills and the ability to work under pressure

What will you get?

  • A salary starting at €2.375 gross per month (depending on knowledge and experience)
  • 38-hour working week
  • 25 vacation days
  • Training options varying from foreign languages to first aid courses
  • Upsell bonuses and night allowances
  • Travel allowance of up to €170.00 per month
  • For yourself: 30 hotel nights per year in Hilton Hotels worldwide for €40.00 per night + great discounts for friends and family
  • Up to 50% discount at our in-house Coffee Store and various restaurants in Amsterdam
  • Discount on in-house Food & Beverage
  • Free use of the in-house fitness area
  • Option to lease a VanMoof e-bike for only 1 Euro per day
  • Staff clothing and free in-house dry cleaning

What will you do?

  • 40% Checking in and checking out guests
  • 20% Processing requests and payments in the system
  • 20% Doing administrative work
  • 20% Informing guests and answering questions

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.

Ask a question directly

Vacancy

As a Front Office Agent at DoubleTree by Hilton Amsterdam Centraal Station, you are the first point of contact at the front desk during a guests’ stay at the hotel. You will be responsible for the check-in and out of guests, and for a variety of supervisory and administrative duties. You also answer any possible questions a guest may have, and you inform them about the city and any activities in the hotel. Check-ins start at 3 PM, and the last check-out time is at noon. Around these times, you are essentially fully focused on doing the check-in and out. In addition, you process payments and any special requests in the system, and pick up any incoming phone calls. You also send out letters to the guests with an outstanding balance, and process reservations made by guests in the restaurant.

You work in a Front Office team that consists of about 20 other Front Office Agents, Duty Managers (they focus on VIP guests) and four Front Office Supervisors. You also work closely with the Guest Services team: they take care of baggage handling and activities that guests can undertake in Amsterdam. You will also work together with the Finance, Housekeeping and Events departments. It differs per shift how many colleagues you work with. There are three main shift options. You can work a day shift (7 AM to 3 PM), evening shift (3 PM to 11 PM) or night shift (11 PM to 7 AM). If you work full-time, you will work night shifts once every two months, after which you have four days off. There are also in-between shifts from 10 AM to 6 PM and from noon to 8 PM.

If you enjoy working with people a lot and making guests happy, and you get a buzz of quickly finding a solution to complaints, then this is the job for you.

Working week


During a nice working day I can immediately make guests happy with a room after a tiring flight. I also tell a large group of guests about Amsterdam and the activities that can be done here.

On a day when everything is not running all that smoothly, several guests have a problem with their hotel room. In addition, when a large group arrives, not all of their rooms are already clean, so unfortunately I have to let the guests wait a while.

    • Break
    • Shift briefing
    • Checkout guests
    • Check out guests
    • Checking rooms
    • Processing special requests
    • Informing guests about Amsterdam
    • Handling phone calls
    • Break
    • Shift briefing
    • Checkout guests
    • Checkout guests
    • Checkout guests
    • Answering questions of guests
    • Processing payments
    • Send letters to guests
    • Shift briefing
    • Check-in guests
    • Check-in guests
    • Processing restaurant reservations
    • Checking reservations
    • Processing special requests
    • Handling phone calls
    • Processing payments
    • Inform guests
    • Dinner
    • Check-in guests
    • Check-in guests
    • Handling guest complaint
    • Processing special requests
    • Handling phone calls
    • Processing payments
    • Send letters to guests
    • Dinner
    • Shift briefing
    • Check-in guests
    • Check-in guests
    • Processing restaurant reservations
    • Handling guest complaint
    • Inform guests
    • Checking reservations

Firsthand experience

During a shift, the standard rooms appear to be overbooked. How do you proceed?

Since the system is closely monitored, an overbooking is often seen before the guests actually arrive. This gives you the opportunity to look into the issue together with your colleagues and to move and divide the rooms differently. Since these are standard rooms, you can easily solve this problem by upgrading a number of guests to a larger room. By doing so you have turned the situation around and now have a nice piece of news that you can report to the guests upon arrival!

Growth

Various training courses are offered by the hotel. This can vary from social hygiene and food safetytrainings, to a wine course or a first aid course. Whatever may pique your interest, may just very well be in the books for you.

Front Office Agent
Front Office Supervisor
Assistant Front Office Manager
Front Office Manager
Operations Manager

Working at DoubleTree by Hilton Amsterdam Centraal Station

DoubleTree by Hilton Amsterdam Centraal Station has been one of the capital's most iconic hotels for over ten years. The hotel is centrally located and offers stunning views, extraordinary service and multiple food & beverage restaurants. The hotel is best known for its award-winning rooftop bar, but also features fifteen meeting rooms, an inhouse Coffee Store and one of the best grill restaurants in town, called Eastwood Beer & Grill. The team of DoubleTree is extremely diverse and full of energy and enthusiasm. This is very much needed, since during a busy weekend the hotel welcomes over 1.000 guests per day!

  • More than 170.000 employees worldwide
  • Active in over 120 countries
  • 50% / 50%
  • Average age 30
  • Depends on function and department
  • Remote work negotiable for office positions

Colleagues

Monika Krzyzanowska - Assistant Housekeeping Manager

Why did you decide to work for this company?
I have been working for hotels for 25 years. I have experience in different positions in Poland, but in small boutique hotels. I wanted to work for a big hotel and I got this opportunity at Hilton.

What was your previous job?
Manager of Donimirski Boutique Hotel in Krakau.

What do you do in your spare time?
Cycling.

Olga Galiuk - General Manager LuminAir

Why did you decide to work for this company?
When I saw the vacancy of the General Manager LuminAir, I felt that I must be a part of the amazing team and Hilton. The values of the brand represent my beliefs and the management style. Having the hospitality background the company fit my expectation for the career growth and personal development. It is a great feeling to work with amazing colleagues from all over the world and reach goals together.

What was your previous job?
My previous job was Level 43 Sky Lounge Manager in Dubai where I learned and gained the skills to operate the busy operation and handle the big team.

What do you do in your spare time?
In my spare time I love exploring new places and visit new restaurants. Moreover, I love travelling to new countries to discover new cultures. On a normal day, I like to have a nice cup of coffee outside with a great view.

Valerie Broeshart - Front Office Supervisor

Why did you decide to work for this company?
I was looking for a challenging and beautiful hotel in Amsterdam. The 557 rooms this hotel has, and the fact that it is a DoubleTree, made the hotel appeal to me immediately.

What was your previous job?
Front Office Agent - Holiday Inn Express.

What do you do in your spare time?
Planning fun trips, eating out or just having a drink.

Amilcar Michel Morgan Neninger - Store Keeper/ Kitchen

Why did you decide to work for this company?
Because I saw a great opportunity to grow professionally.

What was your previous job?
Horeca employee.

What do you do in your spare time?
Sports and playing with my kids.

Neil Rheeder - Assistant Breakfast Manager

Why did you decide to work for this company?
The hotel is close to the Amsterdam Central train station. Also Hilton is a world renowned brand name, which means as an employee there are countless benefits, world exploring opportunities and amenities.

What was your previous job?
Breakfast Supervisor.

What do you do in your spare time?
Gardening and going for walks.

Ernest - Breakfast Chef Kitchen

Why did you decide to work for this company?
A friend told me about the company how good it’s to work there and I decided to work there too.

What did you study?
Cooking school.

What do you do in your spare time?
Take care of my children and do something nice together with my family.

Andrea Lanciotti - Supervisor Groundfloor Eastwood

Why did you decide to work for this company?
I started to work at Hilton in 2015 in Italy because I had an opportunity to do an Internship in the banqueting department.

What was your previous job?
Waiter in aleph a curio collection by Hilton in Rome.

What do you do in your spare time?
Play games and going out going out for dinner.

Application process

Interview with manager
± 1 week
Interview with Department Manager
± 1 week
You've got the job!

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