Service Planner
EuroSort 's-Graveland +
What is required?
- Completed MBO education, preferably in a logistics direction
- Minimum of 2 years experience in a similar position
- Experience with ERP system, preferably Ridder IQ
- Good planning and organizing skills
- Excellent command of the Dutch and English language; command of the German language is an advantage
- Customer, service and solution oriented
- Affinity with technology
What will you get?
- €3.500 - €4.500 gross p/m (depending on knowledge and experience)
- 32 to 40-hour working week
- 30 days of holiday
- Possibility to follow training programmes and courses
- Work from home opportunities, bonus scheme
- Daily fresh fruit, friday afternoon drinks, monthly company lunch
What will you do?
- 25% Finalize appointments in consultation with Service Engineers and customers
- 20% Administration of planned activities
- 20% Contact with internal and external stakeholders about planned activities
- 20% Create and update schedules
- 15% Internal consultation
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
Vacancy
Acquisition based on this advertisement is not appreciated. We usually fill the vacancies ourselves and in exceptional cases we work with preferred suppliers.
As a Service Planner at EuroSort you are responsible for the planning of the Service Engineers who perform preventive maintenance at (international) customers. You take care and coordinate their planning and schedule the maintenance assignments. In this role, you constantly liaise between the customer and the Service Engineers to coordinate matters and to ensure that preventive maintenance takes place correctly and on time at the customer's premises. You are also the contact person for customers that have service-related issues and give them advice (by phone).
Besides scheduling assignments, you monitor their progress and ensure that the customer is served as stipulated in the maintenance contract. In addition you are in contact with various internal and external stakeholders to ensure that there are enough proper parts, tools and labor available during preventive maintenance. You also arrange other operational matters, such as booking flight and accommodation when Service Engineers need to be abroad for an appointment. You are part of team Service & Support, which consists of a Front Office and a Back Office.
As a Service Planner, you are part of the Front Office team, which has about five to eight employees. Furthermore, you have a lot of internal contact with the Technical Specialist and the Service Engineers.
If you enjoy constantly switching between the customers and the Service Engineers and find it challenging to always look for the best solutions while planning, then this is a job for you.
Working week
On an enjoyable workday, all appointments go according to schedule, allowing the Service Engineers to do their jobs well and the customers are satisfied.
During a less enjoyable workday, various problems arise, preventing the Service Engineers from following your schedule. It is your job to respond to this and make new arrangements together with the Engineers and the customer.
- 08:00
- 09:00
- 10:00
- 11:00
- 12:00
- 13:00
- 14:00
- 15:00
- 16:00
- 17:00
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- Lunch
- Customer contact
- Making and updating schedules
- Meeting with Service Engineers
- Processing administration
- Contact with third party
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- Lunch
- Service & Support meeting
- Appointment with customer
- Making and updating schedules
- Call with Service Engineer
- Contact with Technical Specialist
- Appointment with customer
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- Lunch
- Making and updating schedules
- Processing administration
- Contact with travel agency
- Appointment with customer
- Making and updating schedules
- Customer contact
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- Lunch
- Making and updating schedules
- Customer contact
- Making and updating schedules
- Processing administration
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- Lunch
- Frontoffice meeting
- Processing Administration
- Appointment with customer
- Making and updating schedules
- Customer contact
- Making and updating schedules
Firsthand experience
Growth
Personal development is very important at EuroSort. That's why there are many opportunities to attend training and courses. EuroSort is currently developing a training policy to concretize this.
Working at EuroSort
EuroSort B.V. is specialised in the development and assembly of high volume sorting systems for various applications. Think of order processing, returns, counting and sorting by size, colour, type of products, e-commerce and cross docking. The company was founded in 2001 and believes in qualitative simplicity. Therefore, the sorting solutions are always simple, robust and made of high quality materials and components. This combination creates a system that optimises the work process and makes it more efficient, saves valuable floor space and improves and increases productivity.
- Founded in 2001
- Headquarters in 's-Graveland
- Globally active, branches in the Netherlands, Spain and North America
- 180 employees
- Average age 45 years
- Hybrid working in office positions
- Safety workwear is mandatory in the warehouse and is provided by EuroSort
Colleagues
