Associate (Business Support Team)

Mizuho Amsterdam

What is required?

Bachelors or Masters degree, e.g. Economics, Business Administration or related studies
An understanding in corporate banking (syndicated bilateral financing), project, leveraged and structured finance
Ability to read and analyse legal documentation from a control viewpoint
Excellent command of the Japanese and English language, both verbally and in writing
Ability to liaise with other departments and establish good relationships
Propensity for critical thinking with the ability to make crucial time pressured decisions
Strong problem solving, communication and organizational skills
Responsible, initiative, customer and service oriented

What will you get?

€51K - €53K gross p/y (depending on knowledge and experience) including 13 th month and holiday allowance
Annual bonus
37,5 hour working week (flexible working hours)
Possibility to work flexible and remote
30 vacation days (based on fulltime employment)
Option to buy or sell leave annually
Technical and professional training possibilities
100% company paid defined contribution pension plan
Global employee mobility plan
Unique opportunity of working in a dynamic international and multicultural environment and being part of one of the largest financial institutions of the world

What will you do?

40% Supporting clients with questions, problems and/or the onboarding process
30% Performing administration tasks
20% Contributing to regulatory report (improving data quality)
10% Optimizing work processes and systems

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.

Vacancy

As an Associate (Business Support Team) at Mizuho, your main role is to be an initial point of contact for the bank's clients. You will support the client on-boarding process, in collaboration with Relationship Managers and the KYC/AML team. This involves handling the administration tasks such as collecting and registering basic client information, as well as assisting with regular account maintenance tasks such as updating company details. Proficiency in both Japanese writing and speaking is a prerequisite, as you will predominantly interact with Japanese-speaking clients.

Your role extends beyond on-boarding, as you will be expected to respond to client's ad-hoc requests and support internal colleagues with regulatory requirements from DNB. You will also manage various tasks including risk part daily checking, fee booking, fee payment, credit rating, collateral deposit, sector review, and monitoring financial covenants among other duties. Keeping client-related information up to date in compliance with DNB and Head Office regulations and policies is crucial to your role.

Joining the Business Support Team, also known as the Middle Office, you'll be part of a team of three. This team connects various departments in the bank to address client inquiries effectively. Encouraging self-development and a broad understanding of each department within the bank is central to your function. The team also ensures procedures and working instructions are developed, with necessary training provided to relevant staff.

As an Associate (Business Support Team) at Mizuho, your main role is to be an initial point of contact for the bank's clients. You will support the client on-boarding process, in collaboration with Relationship Managers and the KYC/AML team. This involves handling the administration tasks such as collecting and registering basic client information, as well as assisting with regular account maintenance tasks such as updating company details. Proficiency in both Japanese writing and speaking is a prerequisite, as you will predominantly interact with Japanese-speaking clients.
Your role extends beyond on-boarding, as you will be expected to respond to client's ad-hoc requests and support internal colleagues with regulatory requirements from DNB. You will also manage various tasks including risk part daily checking, fee booking, fee payment, credit rating, collateral deposit, sector review, and monitoring financial covenants among other duties. Keeping client-related information up to date in compliance with DNB and Head Office regulations and policies is crucial to your role.
Joining the Business Support Team, also known as the Middle Office, you'll be part of a team of three. This team connects various departments in the bank to address client inquiries effectively. Encouraging self-development and a broad understanding of each department within the bank is central to your function. The team also ensures procedures and working instructions are developed, with necessary training provided to relevant staff.

If you enjoy engaging in diverse interactions with clients and find it rewarding to maintain meticulous accuracy and a service-oriented mindset, even when occasionally under time pressure, then this is the job for you.

Working week

Associate (Business Support Team)

On an enjoyable day, smooth operations lead to all clients' cases being resolved, allowing for the mental space to engage in pleasant conversations with colleagues in the canteen.

On a less enjoyable day, numerous complicated customer queries requiring multi-departmental collaboration, or unexpected reporting issues arise, making the day appear quite stressful.

09:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00

- Answering client requests via email and phone
- Lunch break
- Processing administration
- Following up with unfinished work
- Contributing to regulatory report
- Answering client requests via email and phone
- Team meeting
- Lunch break
- Following up actions from the team meeting
- Answering client requests via email and phone
- Processing administration
- Answering client requests via email and phone
- Lunch break
- Ad-hoc meeting
- Processing administration
- Answering client requests via email and phone
- Following up with unfinished work
- Processing administration
- Answering client requests via email and phone
- Lunch break
- Answering client requests via email and phone
- Optimizing work processes and systems
- Answering client requests via email and phone
- Lunch break
- Contributing to regulatory report
- Answering client requests via email and phone
- Processing administration

You have received a request from the client that you have no idea about. What do you do?

In this role, your first task often involves identifying the appropriate departments or offices capable of answering your questions, which may span across multiple departments. At times, this process may require you to revisit the client for additional details to fully understand their intentions and to ensure accuracy in your responses. Upon acquiring the necessary information, it's essential to evaluate both the implications of your response and the content you provide. As a continuous learning process, any new knowledge acquired is expected to be shared among team members.

Growth

The goal of Mizuho Bank Europe is that employees have the right skills, knowledge and attitude to drive results they need to achieve. Their key principle is that trainings should be accessible to anyone and contribute to their strategic business goals. Because of that, employees are allowed to follow a study or training in a relevant field. Additionally, Mizuho promotes internal and international vacancy's so employees can move from one department to another.

Associate (Business Support Team)

Working at Mizuho

Mizuho Bank Europe N.V. (MBE) is a fully-licensed bank incorporated in the Netherlands and supervised by De Nederlandsche Bank (DNB) and the Autoriteit Financiële Markten (AFM). With over 45 years of experience providing financial services to Japanese and non-Japanese customers in the region, Mizuho has developed a solid client base and expertise throughout the European single market - with a focus on the markets in the Benelux, Iberia, and Central & Eastern Europe - using their EU Banking Passport.

View company profile of Mizuho