Front Office Supervisor
DoubleTree by Hilton Amsterdam Centraal Station Amsterdam
What is required?
- Level of knowledge at MBO (college) academic level
- 0 - 2 years of relevant work experience
- Practical knowledge of Microsoft Office
- Good proficiency in the English language, both verbally and in writing. Proficiency in other languages would be an advantage.
- Coaching skills, and strong multi-tasking skills
What will you get?
- A gross salary of €2.575 (excluding upsell bonusses and night allowance)
- 38-hour working week
- 25 vacation days
- Training options varying from foreign languages to first aid courses
- For yourself: 30 hotel nights per year in Hilton Hotels worldwide for €40.00 per night + great discounts for friends
- 50% discount at our in-house Coffee Store and various restaurants in Amsterdam
- Discount on in-house Food & Beverage, travel allowance up to €170.00 per month, complimentary use of the in-house gym
- Option to lease a VanMoof e-bike for only €1.00 per day
- Staff clothing
What will you do?
- 30% Checking reservations and checking guests in and out
- 15% Provide support at the front desk
- 15% Communicating with other departments
- 10% Checking the cash flow at the front desk
- 10% Maintain contact with the guests
- 10% Preparing morning reports for Housekeeping
- 10% Responding to online reviews
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
Ask a question directly
Dirk Peters
HR Manager
Vacancy
As Front Office Supervisor at DoubleTree by Hilton Amsterdam Centraal Station you will be responsible for providing guests with a comfortable stay. You will not only support your colleagues at the front desk, but will also be responsible for a variety of coordinating, controlling and administrative tasks. Besides this you are the contact person for both guests and colleagues. During your shift, you'll be responsible for a variety of tasks, including checking reservations and supervising the front desk's work flow. You have an important role in the check-in and out procedure: you make sure that this is done smoothly and quickly and you assist when needed.
You will also be responsible for handling online reviews and assisting guests with special questions or requests via email or telephone. You will work as part of the Front Office team, which consists of Front Office Agents (behind the front desk), Duty Managers (who focus on VIP guests) and three other Front Office Supervisors. You will also work closely with Guest Service: they take care of luggage and share information about activities guests can do in Amsterdam. Besides that you are in close contact with Housekeeping and prepare morning reports for them, so they know in which room an extra crib is needed and where the VIP guests will be staying. You will have close contact with other departments as well, since you will always know what guests have requested and what is needed, for example during breakfast or in their rooms.
The number of colleagues you work with varies per shift. The shifts are as follows, a day shift (7 AM - 3 PM), evening shift (3 PM - 11 PM) or night shift (11 PM - 7 AM). Together with your team you ensure that guests have a pleasant stay in one of the 557 rooms of the hotel.
If you like to lead an international team, to give guests from all over the world a good first and last impression of our hotel, and if you find it challenging to keep an overview and think ahead even during busy moments, then this is the job for you.
Working week
During a great day, I interact with guests and advise them on things to do in Amsterdam. Besides that, I can assist guests who have questions or requests pretty well.
On a day that not everything runs smoothly, several guests have a problem with their hotel rooms. Besides, the reservation system is undergoing an update, so we are temporarily unable to check guests in and out.
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- Prepare morning report for Housekeeping
- Morning meeting
- Shift briefing
- Lunch
- Checking reservations
- Meeting with breakfast team
- Checking the cash registers of the front desk
- Meeting with banqueting team
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- Prepare morning report for Housekeeping
- Morning meeting
- Shift briefing
- Lunch
- Checking reservations
- Checking reservations
- Handling guest complaints
- Checking reservations
- Checking the cash registers of the front desk
- Reception assistance
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- Shift briefing
- Dinner
- Replying to emails of guests
- Checking reservations
- Meeting with kitchen
- Reception assistance
- Meeting with Groups, Events & Conference Executive
- Replying to online reviews
- Phone calls with guests
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- Day off
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- Shift briefing
- Break
- Replying to online reviews of guests
- Checking reservations
- Checking the cash registers of the front desk
- Reception assistance
- Replying to online reviews of guests
- Replying to emails of guests
Firsthand experience
Growth
Various training courses are offered by the hotel. This can vary from social hygiene and food safety trainings, to a wine course or a first aid course. Whatever may pique your interest, may just very well be in the books for you.
Working at DoubleTree by Hilton Amsterdam Centraal Station
DoubleTree by Hilton Amsterdam Centraal Station has been one of the capital's most iconic hotels for over ten years. The hotel is centrally located and offers stunning views, extraordinary service and multiple food & beverage restaurants. The hotel is best known for its award-winning rooftop bar, but also features fifteen meeting rooms, an inhouse Coffee Store and one of the best grill restaurants in town, called Eastwood Beer & Grill. The team of DoubleTree is extremely diverse and full of energy and enthusiasm. This is very much needed, since during a busy weekend the hotel welcomes over 1.000 guests per day!
- More than 170.000 employees worldwide
- Active in over 120 countries
- 50% / 50%
- Average age 30
- Depends on function and department
- Remote work negotiable for office positions
Colleagues
