What is required?
- Mbo/hbo education in Electrical Engineering/ Mechatronics
- Relevant work experience in industrial automation is a strong plus
- Good knowledge of modern control systems such as Siemens (SIMATIC S7 / PCS7 / TIA Portal) or Beckhoff, HMI / SCADA systems, and industrial networks such as Profibus / Profinet
- Excellent command of the Dutch and English language; command of German, French or Spanish is a plus
- Likes working in a team and is customer-oriented
- Problem-solving, responsible and good adaptability
- Willing to perform on-call duties
- In possession of a driving license B
What will you get?
- €2.500 - €3.500 gross p/m (depending on knowledge and experience)
- 40-hour workweek
- 30 vacation days
- Opportunity to follow training, education, and courses
- Working from home opportunities, bonus scheme
- Daily fresh fruit, Friday afternoon drinks, monthly joint lunch
- Company phone and laptop
What will you do?
- 25% Manning the hotline for remote E and PLC support
- 25% Performing upgrades, updates, modifications, patches and solve disruptions
- 20% Direct and active (phone) customer contact
- 10% Registering calls and disruptions in the SDB system
- 10% Providing first and second-line (on-site) support to customers in the Netherlands and the EU
- 10% Working with colleagues to optimize the Service & Support department
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
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Recruitment team
Vacancy
Acquisition based on this advertisement is not appreciated. We usually fill the vacancies ourselves and in exceptional cases we work with preferred suppliers.
As a Service & Support Engineer E/PLC at EuroSort, you are responsible for solving and coordinating E and PLC disruptions within the sorting systems. This means that you man the hotline with colleagues daily, maintaining direct phone contact with customers. You provide remote support and, if necessary, you are also on-site to fix disruptions. In addition, you assist customers with modifications, expansions, and refurbishments. This can be both in the Netherlands and within the EU.
Besides solving disruptions, you are also responsible for performing upgrades, updates, modifications, and patches. You actively approach customers, for example when software updates need to be scheduled. You understand the importance of distinguishing between high and low priority calls and act accordingly. During quieter periods without urgent disruptions, you occupy yourself with other tasks such as preparing new projects and installing software. You also ensure correct administrative handling of calls and disruptions in the SDB system, including customer and contact details, configuration, and status of the disruption.
After an extensive internal training, you become part of the Service & Support Helpdesk team. Together with colleagues, both SW/PC Engineers and E/PLC Engineers, you continuously work on optimizing the Service & Support department. You strive together to achieve the best possible customer satisfaction, with the ultimate goal of making every customer a satisfied reference customer.
If you enjoy solving technical problems, providing service-oriented work, and find it challenging to work independently and maintain an overview when various tasks are simultaneously coming your way, then this is a job for you.
Working week
On an enjoyable day, you have quickly and adequately solved complex disruptions together with colleagues, so customers are fully operational again. There is also enough time for evaluation and a cup of coffee.
On a less enjoyable day, you sometimes stand alone and struggle with complex disruptions and demanding customers. It is then essential to stay calm and prioritize tasks according to urgency.
- 08:00
- 09:00
- 10:00
- 11:00
- 12:00
- 13:00
- 14:00
- 15:00
- 16:00
- 17:00
- 18:00
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- Helpdesk meeting
- Lunch
- Manning the hotline and provide support in the E and PLC field
- Performing upgrades, updates, modifications, and/or patches
- Manning the hotline and provide support in the E and PLC field
- Registering calls and disruptions in the SDB system
- Calling the customer
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- Helpdesk meeting
- Manning the hotline and provide support in the E and PLC field
- Manning the hotline and provide support in the E and PLC field
- Lunch
- Calling the customer
- Performing upgrades, updates, modifications, and/or patches
- Manning the hotline and provide support in the E and PLC field
-
- Helpdesk meeting
- Registering calls and disruptions in the SDB system
- Performing upgrades, updates, modifications, and/or patches
- Solving disruption
- Lunch
- Manning the hotline and provide support in the E and PLC field
- Calling the customer
-
- Helpdesk meeting
- Calling the customer
- Preparing projects
- Lunch
- Performing upgrades, updates, modifications, and/or patches
- Manning the hotline and provide support in the E and PLC field
-
- Helpdesk meeting
- Friday afternoon drinks
- Performing upgrades, updates, modifications, and/or patches
- Manning the hotline and provide support in the E and PLC field
- Lunch
- Calling the customer
- Solving disruption
- Registering calls and disruptions in the SDB system
Firsthand experience
Growth
EuroSort considers personal development very important. That's why there are many opportunities to attend education and training programmes, and courses. EuroSort is currently developing a training policy to make this more concrete.
Working at EuroSort
EuroSort B.V. is specialised in the development and assembly of high volume sorting systems for various applications. Think of order processing, returns, counting and sorting by size, colour, type of products, e-commerce and cross docking. The company was founded in 2001 and believes in qualitative simplicity. Therefore, the sorting solutions are always simple, robust and made of high quality materials and components. This combination creates a system that optimises the work process and makes it more efficient, saves valuable floor space and improves and increases productivity.
- Founded in 2001
- Headquarters in 's-Graveland
- Globally active, branches in the Netherlands, Spain and North America
- 180 employees
- Average age 45 years
- Hybrid working in office positions
- Safety workwear is mandatory in the warehouse and is provided by EuroSort
Colleagues
