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Quality Assurance Officer

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Quality Assurance Officer

DORC Zuidland

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What is required?

  • Hbo working and thinking level
  • Auditor certification is preferred
  • 5 years of relevant experience
  • Knowledge of statistical research methods; familiarity with statistical packages like Minitab or similar
  • Proficiency in using a PC/terminal for data consultation and document drafting
  • Computer skills, including proficiency with MS Office, databases and similar tools
  • Document control skills
  • High level of independence and initiative
  • Excellent communication skills and persuasiveness
  • Good command of the Dutch and English language, both verbally and in writing

What will you get?

  • €4.130 - €5.180 gross per month for a full-time position
  • 8% holiday pay and 13th month pay
  • 32 to 40-hour working week
  • 27 vacation days and 13 ADV days for a full-time position
  • Training opportunities
  • Premium-free pension
  • Travel allowance of €0.23/km
  • Bonus potential of up to about 5% of your gross annual salary, depending on company performance and evaluation

What will you do?

  • 30% Following up on audit non-conformities
  • 30% Managing process non-conformities
  • 30% Leading new QMS-related projects
  • 10% Supporting team members

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.

Ask a question directly

Monique Meiling

Global Recruiter

Vacancy

As a Quality Assurance Officer at DORC, you are responsible for ensuring that the quality management system (QMS) complies with both customer and regulatory requirements throughout the medical device lifecycle. Your main duties include maintaining adherence to internal QMS protocols, monitoring QMS performance through activities such as internal audits, addressing non-conformities, validating processes and managing Corrective and Preventive Actions (CAPA). You will also be instrumental in guiding processes and resolving issues in line with QMS standards.

In your role, you will lead both internal and supplier audits, overseeing audit programs and managing the coordination of auditors. This includes monitoring audit execution and following up on nonconformities. Additionally, you will participate in notified body audits, acting as an auditee for processes you manage or supporting QA representatives during third-party audits. Your involvement will be crucial in ensuring ongoing compliance and continuous improvement within our QMS.

You will join the QA Systems team consisting of one QA Systems Manager, six Quality Assurance Officers (including consultants and those on parental leave), one Quality Assurance Administrator, and three Quality Assurance Release Officers. This team is dedicated to upholding the highest standards of quality assurance and regulatory compliance. As part of this team, you will not only contribute to critical QA tasks but also provide support to colleagues when necessary, fostering a collaborative and supportive environment.

If you enjoy collaborating with a diverse team of QA experts and find it challenging to work on complex quality processes and systems, then this is the job for you.

Working week

Quality Assurance Officer

On an enjoyable day, things go smoothly with quick email replies and productive meetings, making work feel manageable and satisfying.

On a less enjoyable day, you encounter technical difficulties during an important presentation, causing frustration and delaying progress as you work to troubleshoot the issue under pressure.

  • 08:00
  • 09:00
  • 10:00
  • 11:00
  • 12:00
  • 13:00
  • 14:00
  • 15:00
  • 16:00
  • 17:00

Firsthand experience

You have received an audit nonconformity (NC) and the audit owner tasked with following up is unsure of how to proceed and close it. What do you do?

First, you talk to the audit owner to explain the problem. Then, you set up a meeting to figure out what went wrong and how to fix it. After the meeting, you make sure everyone knows what they need to do by sending out a summary. The next step is that you keep in touch by email and more meetings to make sure things are going as planned. If needed, you offer help and bring in others to lend a hand. Before closing the audit NC, you check that everything has been done right. Finally, you tell everyone that the issue is solved. This way, you make sure everything runs smoothly and everyone knows what to do.

Growth

Through shared knowledge and effort, people around the world can regain their sight. That's why at DORC, we go to great lengths to ensure that our employees' talents are utilized as effectively as possible. It's important to us that our employees continue to develop themselves. We place a high value on internal growth and do everything we can to encourage and support it. This includes offering training and giving more responsibilities to employees. By gaining experience and being offered the next position once they have proven themselves suitable, our employees are continuously supported in their professional development.

Quality Assurance Officer

Working at DORC

DORC (Dutch Ophthalmic Research Center) has undergone a transformation over 40 years from a Rotterdam-based producer of ophthalmic instruments to a global market leader. Our products are sold in over 80 countries worldwide. Where it all began in a garage, the company now consists of multiple locations worldwide with its headquarters in Zuidland. Despite this growth, DORC remains an informal organization with short lines of communication and an open-door policy at the executive level. The success of DORC is thanks to everyone's contribution: from team members to eye surgeons.

DORC focuses on innovation and utilizes feedback from ophthalmologists worldwide for improvement. We manufacture machines such as the EVA (and its successor, the EVA nexus) intended for use in hospitals and eye clinics. These machines, comprised of approximately 1000 parts, are meticulously assembled. There is a department (Units) specialized in producing these machines, while other departments produce and test instruments, fibers, or vitrectomy equipment. After production, these items are inspected, cleaned, and packaged in a cleanroom. The logistics department manages the flow of semi-finished products and parts. These are stored in the warehouse and then delivered to production departments. It is essential that the supply chain is continuous to prevent production downtime.

DORC is always looking for suitable employees who are well-trained and motivated. Because you work with small parts, good motor skills are required. Learning and receiving feedback are also crucial aspects of your role. There is no gray area in product quality; a product is either correct or incorrect - and you want to ensure that surgeries can be performed safely. You work in teams, so it is important that you can function well in a group, adhere to guidelines, and be responsible and accurate.

  • Headquarters in Zuidland
  • Sold in over 80 countries
  • 400+ employees in the Netherlands
  • 700+ employees worldwide
  • 52% / 48%
  • Average age is 45 years old
  • Casual

Application process

Response to job application (within 5 days)
First interview with the Manager and Recruiter
Second interview with the Director and HR Advisor, a tour of the premises, and meeting with the team
Job offer
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