Guest Service Agent
DoubleTree by Hilton Amsterdam Centraal Station Amsterdam
What is required?
- Experience in an equivalent position or other customer-facing role
- Excellent command of the English language, proficiency in other languages is a plus
- Communicative very strong and able to work well independently
- Friendly and positive attitude
What will you get?
- €2,250 gross per month (based on full-time employment) + gratuity
- 38-hour work week
- 25 vacation days (based on full-time employment)
- Various training courses, such as language training or first aid courses
- For yourself: 30 hotel nights per year at Hilton Hotels worldwide from €40.00 per night + great discounts for friends and family
- 50% discount at our in-house Coffee Store and several restaurants in Amsterdam
- Discounts on in-house Food & Beverage
- Travel allowance of €7.66 per shift up to €150.00 per month(based on full-time employment)
- Free use of the in-house gym
- The possibility of leasing a VanMoof e-bike for 1 euro a day
- Staff clothing and free in-house dry cleaning
What will you do?
- 20% Process requests via email
- 20% Luggage collection and transfer to rooms
- 20% Booking Excursions and Taxis
- 20% Informing guests
- 20% Making restaurant reservations
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
Ask a question directly
Dirk Peters
HR Manager
Vacancy
As a Guest Service Agent at DoubleTree by Hilton Amsterdam Centraal Station, you are responsible for welcoming guests to the hotel. You are the first point of contact for guests and you arrange the entire stay. For example, you help with picking up and bringing luggage to the room and inform guests about the possibilities in the city. You make restaurant reservations, arrange museum tickets and excursions and book cabs for guests. You do this both via email, and in person at the desk in the hotel lobby. You work morning, day or evening shifts. The morning shift starts at 7 am and ends at 3 pm, the day shift lasts from 10 am to 6 pm and the evening shift lasts from 3 pm to 11 pm. You will be part of the Guest Services team, which consists of a Guest Service Manager, a Guest Service Supervisor and five Guest Service Agents.
If you enjoy providing the hotel's guests with a truly local experience and find it challenging to perform many different types of tasks in the process, then this is a job for you.
Working week
On a fun work day, you have pleasant contact with guests and make them happy with great restaurant tips and booking excursions.
On a day when not everything is running smoothly, a direct colleague is sick, so you are manning the desk alone. This allows you to spend a little less time advising guests, but you manage to keep everyone happy.
-
- Working review
- Receiving guests
- Break
- Informing guests
- Cab booking
- Booking Excursions
- Reading and answering emails
- Luggage collection
-
- Working review
- Making restaurant reservations
- Break
- Receiving guests
- Luggage collection
- Informing guests
- Booking Excursions
-
- Working review
- Day end
- Break
- Reading and answering emails
- Restaurantreserveringen maken
- Gasten ontvangen
- Informing guests
- Booking Excursions
- Cab booking
-
- Working review
- Break
- Reading and answering emails
- Receiving guests
- Making restaurant reservations
- Luggage collection
- Luggage collection
- Informing guests
-
- Working review
- Break
- Reading and answering emails
- Cab booking
- Receiving guests
- Booking Excursions
- Making restaurant reservations
- Informing guests
- Luggage collection
Firsthand experience
Growth
As part of the global Hilton Worldwide chain, DoubleTree by Hilton Amsterdam Centraal<br /> Station is fully committed to employee development and growth. This is easy to see, as<br /> almost all supervisors and department heads in the current team once started at Hilton in a<br /> starter role and have grown internally. This growth and development takes place by offering<br /> a very complete induction program and a wide range of courses and training, whereby the<br /> exact offer depends on the department in which you work, the role you fulfill and the<br /> growth path that you coordinate with your manager.
Working at DoubleTree by Hilton Amsterdam Centraal Station
DoubleTree by Hilton Amsterdam Centraal Station has been one of the capital's most iconic hotels for over ten years. The hotel is centrally located and offers stunning views, extraordinary service and multiple food & beverage restaurants. The hotel is best known for its award-winning rooftop bar, but also features fifteen meeting rooms, an inhouse Coffee Store and one of the best grill restaurants in town, called Eastwood Beer & Grill. The team of DoubleTree is extremely diverse and full of energy and enthusiasm. This is very much needed, since during a busy weekend the hotel welcomes over 1.000 guests per day!
- More than 170.000 employees worldwide
- Active in over 120 countries
- 50% / 50%
- Average age 30
- Depends on function and department
- Remote work negotiable for office positions
Colleagues
