First of all, it’s important to internally discuss with the person responsible in the Commercial Department whether any agreements have been made that you do not know of. It is possible that part of the information has not yet been transferred to the Customer Service Department. After that, you will talk to the customer to find out what their production schedule looks like. You are in contact with the company’s contact person. This may not proceed smoothly, as the latter may not be familiar with the exact goings-on there. Therefore, it is useful to know whom you should talk to about different issues when dealing with a customer.

Subsequently, you can create an overview of the contract and product purchase in Excel, which you can send to the customer, asking if they can let you know when they will purchase the remaining volumes.

You need to keep track of what a customer purchases and if they do so in a timely manner in connection with the planning of products that must be produced or ordered. We are flexible in this regard, but it should be kept up to date. In any case, it is essential that you always take action, because doing nothing or doing something without consultation is unwise.