Service & Support Software Engineer
EuroSort 's-Graveland
What is required?
- A minimum of a Bachelor's degree in Industrial Automation, Computer Science, or Software Engineering
- At least 3 years of experience in .Net Framework 2.0/3.5/4.0 (VB.net, C#)
- Knowledge and experience with MSSQL database and network communication
- Excellent command of Dutch or English, German is a plus
- Problem-solving ability, practical mindset, and a sense of responsibility
- Ability to work well in a team and be there for customers
- Willingness to work in an on-call service
- Possession of a driver's license (Category B)
What will you get?
- €2,500 - €3,500 gross per month (depending on knowledge and experience)
- 32 to 40-hour workweek
- 30 vacation days based on full-time
- Opportunities for training, courses, and further education
- Home working options, bonus scheme
- Daily fresh fruit, Friday afternoon drinks, monthly joint lunch
- Company phone and laptop
What will you do?
- 20% Internal consultations
- 20% Maintaining and seeking customer contact
- 20% Programming and writing new codes
- 20% Resolving software issues
- 20% Performing upgrades, updates, modifications, and patches
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
Vacancy
Acquisition based on this advertisement is not appreciated. We usually fill the vacancies ourselves and in exceptional cases we work with preferred suppliers.
As a Service & Support Software Engineer at EuroSort, you are responsible for effectively tackling and resolving server-based software issues on advanced sorting machines. These challenges range from simple to complex issues, where your knowledge of the systems and technology stacks used is crucial. Your approach is focused on finding sustainable solutions, utilizing your technical insight to analyze and creatively solve problems.
In this role, you also play a key role in customer service. You are the first point of contact for customers with software issues, reported via email or the hotline. You also have the ability to quickly identify the core of the problem and assess if it is server-related to provide an appropriate solution. Additionally, you handle change requests, performing programming tasks for software modifications requested by customers.
You will join the Software Service team, consisting of six or seven colleagues in a similar role. Under the leadership of the Lead Software Service, you work together on various projects and challenges. While the Lead Software Service is your primary contact, you also work closely with the Service Manager for consultation and advice.
If you are analytical and enjoy working with software, and don't mind experiencing some pressure from customers, then this is a job for you.
Working week
On a good workday, difficult problems are solved, and not many tickets come in. This allows you to handle matters that generally have lower priority or require more attention.
On a less enjoyable workday, too many tickets and calls come in, requiring you to resolve multiple urgent matters. The customer wants this done quickly, so you must prioritize the order in which to address them.
- 08:00
- 09:00
- 10:00
- 11:00
- 12:00
- 13:00
- 14:00
- 15:00
- 16:00
- 17:00
- 18:00
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- Reading and responding to emails
- Daily standup with Senior Engineers
- Investigating and resolving high-priority tickets
- Lunch
- Programming new codes for Change Requests
- Handling tickets and maintaining communication with customers
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- Lunch
- Teams chat with the Software Service Team for daily updates
- Handling medium-priority tickets
- Developing and implementing software adjustments
- Preparing reports and updating documentation
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- Lunch
- Reading and responding to emails
- Daily standup with Senior Engineers
- Handling complex tickets
- Continuation of ticket handling
- Internal consultation
- Following up on action points from the meeting
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- Lunch
- Teams chat with the Software Service Team for daily updates
- Programming and testing new software functionalities
- Handling low-priority tickets and customer communication
- Preparing reports and updating documentation
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- Lunch
- Daily standup with Senior Engineers
- Reading and responding to emails
- Completing open tickets and Change Requests
- Handling administrative tasks
- Performing updates and upgrades
Firsthand experience
Growth
EuroSort highly values personal development. There are many opportunities to follow trainings, courses, and further education. Currently, EuroSort is developing a training policy to give more concrete shape to this.
Working at EuroSort
EuroSort B.V. is specialised in the development and assembly of high volume sorting systems for various applications. Think of order processing, returns, counting and sorting by size, colour, type of products, e-commerce and cross docking. The company was founded in 2001 and believes in qualitative simplicity. Therefore, the sorting solutions are always simple, robust and made of high quality materials and components. This combination creates a system that optimises the work process and makes it more efficient, saves valuable floor space and improves and increases productivity.
- Founded in 2001
- Headquarters in 's-Graveland
- Globally active, branches in the Netherlands, Spain and North America
- 180 employees
- Average age 45 years
- Hybrid working in office positions
- Safety workwear is mandatory in the warehouse and is provided by EuroSort