Service & Support Officer
EuroSort 's-Graveland
What is required?
- MBO+ level of education and thinking
- Strong computer skills and proficiency in Office (Word, Excel, Outlook)
- Excellent command of both the Dutch and English language, both spoken and written
- Customer- and service-oriented attitude
- Effective communication skills and assertiveness
- Affinity with and interest in technology
What will you get?
- €2,500 - €3,500 gross per month (depending on knowledge and experience) based on a 40-hour workweek
- 32 to 40-hour workweek
- 30 vacation days based on full-time employment
- Opportunity for education, training, and courses.
- Work-from-home options, bonus scheme, and pension plan
- Daily fresh fruit, Friday afternoon drinks, and monthly communal lunch
What will you do?
- 25% Managing service offerings and orders in the ERP system
- 20% Maintaining Service-CRM
- 20% Verifying critical orders for major accounts
- 15% Reading and responding to emails
- 10% Initiating improvement actions
- 10% Supporting the Head of the Back-office team in delegation
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
Vacancy
Acquisition in response to this vacancy is not desired. Typically, we fill vacancies internally, and in exceptional cases, we collaborate with preferred suppliers.
As a Service & Support Officer at EuroSort, you are responsible for ensuring customer satisfaction by efficiently handling service requests, managing support processes and resolving technical issues to promote sustainable customer relationships. Additionally, in collaboration with the Project Work Preparator, you ensure that critical service orders are delivered correctly and on time. You will also maintain the CRM system regarding contact details, indexing, and customer invoicing.
Furthermore, you are responsible for creating, managing and following up on service offers and/or orders via the ERP system. You systematically monitor service and support orders for major accounts and are involved in critical orders physically inspected before leaving the EuroSort premises. You also monitor and manage open calls and orders, taking action if orders and calls escalate.
You respond promptly and professionally to customer service requests, following up on notifications in the mailbox. Moreover, you support the Technical Specialist and/or Service Planner in emergency assignments related to malfunctions. Handling complaints and resolving service-related matters are also within your responsibilities, as well as corresponding with (international) customers. You actively contribute to improving (work) processes and lead small (internal) projects in collaboration with other departments. Finally, you assist the Planner and the Technical Specialist in ordering spare parts to ensure timely delivery for service visits and/or service projects. Additionally, you provide support to the Head of Back Office in selected tasks that can be delegated (permanently/temporarily).
You will become part of the Service Back Office team, which currently consists of an S&S Assistant, an S&S Officer, and the Head of Service.
If you enjoy performing detailed work, collaborate effectively and don't mind quickly adapting to various situations, then this is the job for you.
Working week
On a pleasant working day, there are challenges that bring satisfaction with good results. Additionally, there is time to have a chat with colleagues.
On a less enjoyable working day, you may strongly sense the dependency on other departments. Unfortunately, work pressure, deadlines, and hectic days can hinder collaboration between departments.
- 08:00
- 09:00
- 10:00
- 11:00
- 12:00
- 13:00
- 14:00
- 15:00
- 16:00
- 17:00
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- Reading and responding to emails
- Internal meeting
- Reviewing contract information, billing, and indexation
- Lunch
- Managing service offerings and orders in the ERP system
- Reviewing orders
- Reading and responding to emails
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- Lunch
- Supporting the Head of the Back-office team
- Reading and responding to emails
- Reviewing contract information, billing, and indexation
- Reviewing orders
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- Lunch
- Internal meeting
- Responding to customer inquiries and requests
- Resolving customer issues and technical matters
- Creating, managing, and following up on support tickets
- Handling customer requests
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- Lunch
- Managing and updating service contracts
- Monitoring systems and services
- Reading and responding to emails
- Providing technical support to customers
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- Lunch
- Evaluating customer satisfaction and collecting feedback
- Taking initiatives to enhance customer satisfaction
- Generating reports on service performance and customer interactions
- Reading and responding to emails
Firsthand experience
Growth
EuroSort considers personal development essential. Therefore, there are plenty of opportunities to attend workshops, training sessions, and courses. Currently, EuroSort is in the process of developing a training policy to give more tangible form to these opportunities.
Working at EuroSort
EuroSort B.V. is specialised in the development and assembly of high volume sorting systems for various applications. Think of order processing, returns, counting and sorting by size, colour, type of products, e-commerce and cross docking. The company was founded in 2001 and believes in qualitative simplicity. Therefore, the sorting solutions are always simple, robust and made of high quality materials and components. This combination creates a system that optimises the work process and makes it more efficient, saves valuable floor space and improves and increases productivity.
- Founded in 2001
- Headquarters in 's-Graveland
- Globally active, branches in the Netherlands, Spain and North America
- 180 employees
- Average age 45 years
- Hybrid working in office positions
- Safety workwear is mandatory in the warehouse and is provided by EuroSort
Colleagues
