Head of Operations
Orbisk Utrecht
What is required?
- Bachelor or master diploma
- Minimum of 8 years' work experience
- Experience in managing a Customer Success department
- Experience as an Operational Manager for a People/Finance department
- Able to inspire and maneuver people
- Able to convert a strategy into actions
- Excellend command of the Dutch and English language
What will you get?
- €4.500 - €6.500 gross p/m
- 32 - 40 hour working week
- 30 vacation days
- Pension scheme
- Training opportunities and budget
- Travel allowance and free lunch at the office
- Working from home budget and study budget
What will you do?
- 50% Managing Customer Success & Support team
- 20% Managing and building the People department
- 10% Financial tasks
- 20% Optimize internal processes + communication
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
Vacancy
As the Head of Operations at Orbisk, you are responsible for the core product: the customer success servicing and operational staff departments Finance and People You manage the Customer Success & Support team and improve processes and ways of working to successfully help clients in reducing food waste in the most cost efficient way. This role is impactful, since you are responsible for the shift from startup to scale up and all the relevant internal processes.
The goal is to grow from 100 to 250 active clients by the end of the year, and to manage 1000 internationally in 2024. To ensure that these goals are met, you will further professionalize the supporting departments People & Culture, Finance and Office. You optimize internal processes such as onboarding new employees, communication between departments and everything concerning growing internationally. As the company is growing rapidly, it is important that you can devise a strategy from scratch and execute on this.
You will be responsible for managing the daily operations of our company, and managing the core processes, products and servicing. You are the right hand of the CEO and responsible for translating strategy to planning and day to day actions.
If you are eager to continuously improve processes and internal communication, and you don't mind the company changing rapidly, then this is a job for you.
Working week
On an enjoyable day, you meet up with the Customer Success Managers to discuss the numbers, chern, client success and the new communication flow. You also talk with the CEO and Head of Sales about the market launch of a new product.
On a less enjoyable day, you are aware of the fact that something went wrong with three out of ten onboarding processes with new clients. You meet up with the Customer Success & Support team to discuss this matter.
- 09:00
- 10:00
- 11:00
- 12:00
- 13:00
- 14:00
- 15:00
- 16:00
- 17:00
-
- Lunch
- Weekly meeting with Customer Success team member
- Meeting with Customer Success Manager
- Weekly meeting with CEO and Head of Sales about market launch
- Meeting with Office Manager
- Financial tasks
- Optimize internal processes + communication
-
- Lunch
- Reading and answering emails
- Optimize internal processes + communication
- Managing Customer Success & Support team
- Building People department
- Administration
- Writing strategy
-
- Lunch
- Reading and answering emails
- Optimize internal processes + communication
- Managing Customer Success & Support team
- Writing strategy
-
- Lunch
- Meeting with Recruiter to discuss vacancy
- Meeting with Customer Success & Support team to discuss onboarding process
- Optimize internal processes + communication
- Leadership meeting
-
- Company meeting
- Weekly meeting with Customer Success team member
- Reading and answering emails
- Optimize internal processes + communication
- Managing Customer Success & Support team
- Reading and answering emails
Firsthand experience
Growth
At Orbisk, there are several opportunities to grow as an employee. Various courses are offered, allowing you to develop yourself optimally. You work in a fresh and creative start-up, where everyone wants to learn from each other. Everyone has their own specialization. In the coming years, the organization will also focus on international growth, which means that more and more new positions will become available.
Working at Orbisk
Orbisk is a start-up with a clear mission: to make the global food system more sustainable. The start-up provides complete insights into the food flows of hospitality organizations. Orbisk does this by offering a smart camera and scale that uses image recognition to register which food is thrown away, when, and in what quantity. The customer can view this data in the dashboard, which provides insight into food wastage and can be used to reduce it.
- Main office in Utrecht
- 40% / 60%
- Average age is 30 years
- 40 employees
- Working from home options
Colleagues
