Jobs

Customer Success Manager

Customer Success Manager

Orbisk Utrecht

What is required?

  • Completed Bachelor's degree
  • Experience with consultative services
  • Good command of French and English, Dutch and/or German is an extra
  • Resourceful, creative and independent

What will you get?

  • €2.500 - €3.500 gross p/m (depending on knowledge and experience)
  • Holiday pay of 8% and pension of 5%
  • 24 to 40-hour working week
  • 30 days of holiday
  • Training opportunities
  • Travel allowance, company laptop and free lunch at the office
  • Working from home is possible

What will you do?

  • 60% Customer contact
  • 30% Improving customer journey
  • 10% Internal consultation

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.

Vacancy

As Customer Success Manager at Orbisk, you are responsible for helping customers to succesfully reduce food waste. You ensure that the current and future customer contact runs smoothly, by bringing structure to the onboarding, management and support of customer relations. You ensure that existing customers are satisfied and remain so, and also that future customers are well supported.

The basis of the CS department is customer contact: in your role as Customer Success Manager, you regularly meet with customers and manage a number of Accounts yourself. The conversations you have with customers are about the results of their food waste measurements, actions they can take to reduce their foof waste, and questions about the food waste monitor, among other things. You clearly map out all these questions, complaints and wishes so that you can improve the Orbisk Customer Journey. 

Orbisk's Customer Journey consists of the onboarding programme, approaching inactive customers, and the processes surrounding the Help Center. Since Orbisk is expected to grow a lot, you are closely involved in this. You can manage the guidance of future customers extra well. You work closely together with Sales, Account Management and Marketing.

You will work in the Customer Success team, which consists of a Customer Succes Team Lead and two Customer Success Employees.

If you enjoy having a lot of customer contact and structurally improving processes, and find it challenging that Orbisk and therefore your department can grow extensively, then this is a job for you

Calendar

Customer Success Manager

On an enjoyable day, you alternate customer conversations with an internal brainstorming session, during which you discuss new ideas. On this basis, you can improve the Customer Journey.

On a less enjoyable day, you have a lot of customer meetings scheduled, but you don't get to talk to some customers. This is annoying, but at the same time it's a challenge: as you have to make sure that in the future this doesn't happen as often.

  • 08:00
  • 09:00
  • 10:00
  • 11:00
  • 12:00
  • 13:00
  • 14:00
  • 15:00
  • 16:00
  • 17:00
  • 18:00
    • Lunch
    • Stand up
    • Sprintplanning opstellen
    • Meeting with Client
    • Developing improvements Customer Journey
    • Meeting with Salesteam
    • Brainstormsession with Customer Success coworker
    • Sporten
    • Lunch
    • Meeting with Client
    • Meeting with Client
    • Answering customer questions
    • Customer Success team managen
    • Weekafsluiting
    • Stand up
    • Meeting with client
    • Meeting with Client
    • Developing improvements Customer Journey
    • Managing Customer Success team
    • Meeting with Client
    • Stand-up

Firsthand experience

Someone in your team points out that in recent weeks several tickets have come in about food weight gain, without any pictures being taken. How do you solve this?

You start a conversation with the customer(s). The fault can be on the customer's side, but also on Orbisk's side. That is why it is important to ask for a lot of information. For example, an error may have been made when registering the monitor and the device may need to be adjusted. The customer indicates that they are not at fault, so you deal with this internally.

You discuss the ticket with the relevant department and ensure that the improvement is implemented in the dashboard. In this way, you ensure this component is improved in the future, both for this customer and for all others.

Growth

At Orbisk, there are various opportunities for growth as an employee. Several courses are offered, allowing you to develop yourself optimally. Since Orbisk is a start-up, you also learn a lot easily from colleagues with various specialisations. In the coming years, the organisation will also focus on international growth, which means more and more new positions will become available.

Customer Success Manager

Working at Orbisk

Orbisk is a start-up with a clear mission: to make the global food system more sustainable. The start-up provides complete insights into the food flows of hospitality organisations. Orbisk does this by offering a smart camera and scale that uses image recognition to register which food is thrown away, when and in what quantity. The customer can view this data in the dashboard, which provides insight into food wastage and can be used to reduce it. 

  • Main office in Utrecht
  • 60% / 40%
  • Average age is 30 years
  • 25 employees
  • Working from home options

Colleagues

Claudia Cyndecki Delcol (28) - Marketing Manager, marketing department

Why did you decide to work for this company?
Working for a sustainable food tech company has always been a professional goal of mine. I applied for the position as I wanted to challenge myself to work in a start up and for a newly created role that gave me many responsibilities and opportunities.

What was your previous job?
Marketing Manager - InterContinental Amstel Amsterdam.

What do you do in your spare time?
Cooking, reading, eating out and walking.

Sharon Reijmers - Head of Sales

Why did you decide to work for this company?
I really wanted to work for a company 'doing good for the world'. In a role where I can use my commercial talents to increase the positive impact.

What was your previous job?
Sales Leader Chains at Unilever Food Solutions.

What do you do in your spare time?
I am a real foodie: I love good food and drinks.

Olaf van der Veen - Cofounder & CEO

Why did you decide to work for this company?
Because I wanted (and want) to use the abilities I have to solve for real and big world problems! As one of the founders, I never had to apply. Still, I apply a little bit every time I recruit new team members, because it has to be a mutual match, so we have just as much of a duty to tell our story well to you!

What was your previous job?
Data Consultant at AholdDelhaize.

What do you do in your spare time?
Listening to (live) music, going out with our home and office dog 'Koffie' and adrenaline sports (wakeboard, snowboard, kitesurf).

Pieter Marsman (31) - AI engineer

Why did you decide to work for this company?
It is important to me to have a positive impact on society and the global environment. In my daily live and during working hours. Orbisk allows me to use my knowledge and apply my skills to the biggest challenge of our time.

What was your previous job?
ML Engineer - Dutch National Police 6.

What do you do in your spare time?
Kitesurfing.

Lola Slager - Sales Manager - afdeling Sales & Marketing

Why did you decide to work for this company?
Before this, I worked in the retail and out-of-home segment for soft drinks. Here I discovered that I liked the out-of-home channel the most, but I missed not being able to deliver a positive impact for a better future. Then Orbisk came my way where I found sales, out-of-home and sustainability, the perfect combination for me.

What was your previous job?
Brand Manager.

What do you do in your spare time?
Meeting up with family and friends and going out with my boyfriend.

Application process

Conversation with CCO
Conversation with founders, team member and eventual assessment
Job offer

Interesting job?