Customer Success Executive - German market

Fixico Amsterdam

What is required?

1 year experience in a similar roll
Fluent in Dutch and German
Customer oriented
Commercial mindset

What will you get?

€2,000 - €2,300 gross p/m (excl. bonus)
40 hour workweek
25 vacation days (more days in consultation)
No work on the weekend
Specific training at the start of the job

What will you do?

60% Customer contact
20% Administration
10% Feedback moments
10% Internal training

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.

Vacancy

As a Customer Success Executive you will contact the Fixico partners and customers for the purpose of building a relationship with them and making them successful in using the Fixico platform. Fixico is a platform through which you can request multiple quotes for car damage repair. When a quote has been requested, you phone the client involved to make sure everything is clear. You answer the questions, assist in making a decision and schedule an appointment. You have a technical manual with information regarding Fixico’s way of working. Your goal is to ensure as many customers as possible are satisfied about the service and have the repairs carried out at an affiliated car repair company.

You conduct between 100 and 150 telephone calls per day. You have a monthly target in which you try to reach a certain turnover.

You have to like to convince people and you have to be able to listen carefully.

Working week

Head of Customer Success
Ottavio Palazzi

I have an enjoyable day when I have been able to convince almost everyone I have spoken to on the telephone, to make an appointment. This gives me a lot of energy.

A day is less enjoyable, for example, on a summer’s day when nobody picks up the telephone or feels like talking to you or thinks about car repair.

08:00
09:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00

- Walk in
- Team meeting
- Calling customers and logging
- Lunch
- Calling customers and logging
- Walk in
- Briefing with Head of Customer Success
- Calling customers and logging
- Lunch
- Calling customers and logging
- Feedback moment
- Calling customers and logging
- Walk in
- Briefing with Head of Customer Success
- Calling customers and logging
- Lunch
- Calling customers and logging
- Walk in
- Briefing with Head of Customer Success
- Calling customers and logging
- Interne training
- Calling customers and logging
- Lunch
- Calling customers and logging
- Walk in
- Briefing with Head of Customer Success
- Calling customers and logging
- Lunch
- Calling customers and logging
- Drinks

A client calls you and asks you why there is such a great price difference between two quotes. How do you deal with this?

You speak to the client in a polite way and ask what the problem is. Often you already have your answer ready or it is included in the manual, or you just know from previous experience. If you don’t know the answer immediately, you put the client on hold and discuss the matter with your colleagues. If your colleagues don’t know the answer either, it could be that you need to get in touch with the repair company. You explain to the client that you will look into it and will phone back shortly.

You call the repair company and ask why there is a difference in price. Subsequently, you call the client back with the necessary information and explain as clearly as possible why there is a price difference. Then you try to help the client by making a decision and eventually convince them to have the repair work done by Fixico.

Growth

Every employee who works at Fixico has a personal development plan. In addition, it is possible to participate in internal courses. There are many possibilities to grow at Fixico on a professional level.

Customer Success Executive

Customer Success Manager

Team Lead

Working at Fixico

Fixico is an online platform for car damage repair located in the Netherlands, Germany and Belgium. As a tech company they want to redefine the car damage industry. Through Fixico, private car owners and business partners, such as leasing companies and insurance companies, can easily find a suitable repair company and reduce repair costs. The platform connects demand and supply in the car damage repair field in an innovative way. Fixico was founded in 2014, and has since grown to a company consisting of 60 employees, where more than 150.000 damage cases have been resolved.

View company profile of Fixico

HQ in Amsterdam
Active in four countries
30 % / 70 %
Average age 28
61 employees in the Netherlands

Luca Samori (42) - CCO

Why did you decide to work for this company?
After several years of working in management consultancy and at multinationals, I was ready for a new challenge. A place where I would be challenged both strategically and commercially and where I could make a difference. I have found this at Fixico and am able to combine it with my passion for technology and innovation in combination with my knowledge of the mobility, automotive and fintech industries.

What was your previous job?
Senior Manager, Corporate Strategy & Development - LeasePlan Corp.

What do you do in your spare time?
I spend time with my two beautiful daughters.

Yorrian Mathot (27) - People and culture manager

Why did you decide to work for this company?
Four years ago, I searched for a part-time job alongside my studies and very coincidentally I landed on Fixico’s website. As Fixico’s first employee, Mark and Derk gave me the opportunity to perform different tasks within the company and allowed me to give my own twist to it. The trust, flexibility and enjoyment that I still experience on a daily basis, resulted in the fact that I carried on working for Fixico on a fulltime basis after my studies.

What was your previous job?
Copywriter - Interpage.

What do you do in your spare time?
Field hockey, travel and cooking.

Marie-Caroline Blickman (31) - People and culture manager

Why did you decide to work for this company?
I found Fixico through personal contacts and started working there, as it seemed an amazing adventure. It is extremely fun to experience the growth of a company so close by.

What was your previous job?
Recruitment Consultant.

What do you do in your spare time?
Travel, playing sports and going out for dinner.